Help center

RUNTINE is currently available in South Korea. We plan to launch internationally once the required legal documents and content are ready.

Yes. Email customer support is available in Korean and English. Contact hello@caretine.com with your question. Website language does not change your app store region or subscription terms.

RUNTINE is available for Android and iPhone. Check the store listing for compatible devices and the minimum operating system version.

On Android, import activities from Samsung Health and other apps through Health Connect. On iPhone, import activities from Apple Watch and other sources through Apple Health. We’re still working on integrations with Strava and Garmin Connect.

Check that Health Connect or Apple Health is connected and that RUNTINE has permission to read your workouts, then try syncing again. If the problem continues, contact support with your device model, app version and when the issue occurred.Still having trouble? Contact us on KakaoTalk

Choose a beginner goal and enter your running experience, recent weekly distance and the days you can train. Start with walking and comfortable running. If the first sessions feel too hard, review your current fitness and how you feel, then reduce the intensity.

You don’t need to make up every missed workout the next day. If you miss one or two sessions, move them to days you have available or continue with your next workout. After several days off, consider how you feel and your recent training before adjusting the intensity and recovery time in your remaining plan.

Yes. First, check that your running profile reflects your weekly distance, personal bests and how often you can train. After workouts, log your effort level and how you feel, then review the suggested changes to intensity and recovery before applying them. If the plan still feels wrong for you, update your goal or current fitness level and build a new one.

In your running profile and plan settings, review your weekly training frequency, training days, days to avoid and long-run day. Update these preferences for the next plan.

Log any new discomfort, changes in existing pain and how it affected today’s workout. Review options such as lighter training, a plan focused on recovery or a break from running, along with the reasons for each suggestion. Apply your chosen option or edit the schedule yourself. This does not replace medical diagnosis or treatment.

Yes. View and follow a basic plan, log workouts, track race goals, race results and personal bests, and sync activities.

RUNTINE is built for running. It brings together your goals, recent workouts, how you feel and recovery information so you can plan, train, log workouts and review plan changes in one app.

Pro subscriptions are available on Android and iPhone. Open the Pro screen in RUNTINE and subscribe through Google Play or App Store in-app billing. For new Google Play subscriptions in South Korea, the monthly plan costs ₩8,900 per month during the promotion, with a 7-day free trial for eligible subscribers. The annual plan costs ₩59,000 per year. The free trial is only available to new monthly subscribers on Google Play in South Korea who have never used Premium (Pro). Unless you cancel before the trial ends, the monthly plan automatically renews at ₩8,900 per month during the promotion. The promotion’s end date and the price after it ends have not yet been determined. The annual plan has no free trial and automatically renews at ₩59,000 each year on the anniversary of your purchase. Existing subscribers keep their current agreed price. iOS · South Korean App Store: ₩12,900 per month or ₩129,000 per year. An update to iOS promotional pricing is planned. The final price and subscription terms are those shown at App Store checkout. Check the final price, taxes, trial eligibility, automatic renewal and cancellation terms on the store’s checkout screen.

Check your current status in the app's subscription and billing screen. Change or cancel a subscription in the subscription settings of the Google Play or App Store account that made the purchase.

Yes. Select Restore purchases on the RUNTINE Pro screen to check for an active subscription linked to the RUNTINE and store accounts you’re signed in to. First check that you are signed into the App Store or Google Play account you originally used to pay.

Check that your payment went through, then select Restore purchases on the Pro screen. If Pro still isn’t active, contact support with the store name, purchase date and time, and order number. Do not send purchase tokens or card details.

Use the refund process of the App Store or Google Play account that made the purchase. Approval and processing time depend on the store's policies and applicable law.App Store refund helpGoogle Play refund help

Your basic workout history, injury logs and race results stay in your account. Access to Pro features, such as personalized plans and suggested changes based on your schedule or recovery, may be limited depending on your subscription status.

Yes. We continue to improve personalized plans, activity syncing, recovery management and running guides. We focus on what helps in real training. New features are announced in the app and through our official channels.